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Refund & Cancellation Policy
We stand behind the service we provide. When you're not satisfied, we handle refunds with full transparency.
14-Day Unconditional Money-Back Guarantee
If you're not satisfied with your GooManager subscription, you can request a full refund within the first 14 days of purchase — no questions asked.
İçindekiler
1. General Refund Terms
In order to maintain our service quality, we evaluate all refund requests with professional diligence.
Our Customer Satisfaction Promise
We initiate your refund immediately in the following situations:
- • The platform fails to deliver its promised core features
- • System errors that our technical support team is unable to resolve
- • Accidental duplicate payments
- • Cancellation requests within the first 14 days after the trial period
2. Refund Eligibility Criteria
Eligible for Refund
- • New subscriptions being created for the first time
- • Annual plan requests made within the first 14 days
- • Losses caused by service interruptions
- • Unused add-on module purchases
Not Eligible for Refund
- • Requests made after the 14-day guarantee window has passed
- • Accounts closed due to violations of the Acceptable Use Policy (AUP)
- • Custom API development or setup services (labor-intensive services)
- • Arbitrary mid-month cancellations on monthly plans
3. Cancellation & Refund Process
Starting a cancellation and refund process is straightforward.
Go to Account Settings → Subscription → Cancel to submit your request.
Send a message to our support team with the subject "Refund Request" to initiate the process.
Cancellation Timing
Once your cancellation is confirmed, your service will stop at the end of the current billing period and, if applicable, the refund process will begin.
4. Processing Timeline
Request Received
Once your refund request is received, a confirmation email will be sent to you.
Review Process
Our legal and finance team will review your request within 24–48 hours.
Approval & Refund
Approved refunds are forwarded to our payment provider (Stripe) on the same day.
Bank Processing
Depending on your bank, the refund may take 5–10 business days to appear on your statement.
5. Exceptional Cases
Special refund policies may apply in certain situations:
- Refunds for promotional or discounted packages
- Third-party integration fees
- Cases where misuse of the software has been detected
6. Refund Methods
Refunds are issued via the same method used for the original payment.
- Credit/Debit Card: Refunded directly to the card.
- Bank Transfer: Refunded to the IBAN you provide.
For security reasons, refunds cannot be issued to a different card or person.
7. Contact
For any questions about the refund process, please contact our finance department.
Email: [email protected]
Fast Processing
No-questions-asked refund requests are resolved within 48 hours.
100% Secure
All financial transactions comply with global security standards.
Fair Deduction
Only the days actually used are deducted (for requests after the 14-day window).
Frequently Asked Questions
Points you may wonder about the refund process.
I paid annually. Can I get a refund after 3 months?
For annual plans, refunds requested after the first 14 days are calculated based on the months already used at the list price, and the remaining amount is refunded.
Can my refund request be rejected?
A refund may only be rejected in cases of serious violation of the terms of use or suspected fraud.
Will I be charged when the free trial ends?
If you have not entered your card details and selected a plan at the end of the trial period, no automatic charge will be made.
Is VAT refunded as well?
The refund amount is calculated based on the total amount you paid, including tax.
Support Team
Would you like to initiate a refund request or check its status?